Privacy Policy

Introduction

Xyntravo AG ("we", "our", or "us") is committed to protecting and respecting your privacy. This privacy policy explains the data we collect from visitors and users of our website xyntravo.pro, how we use your information, and your rights regarding your personal data. This policy complies with the General Data Protection Regulation (GDPR) and applicable German data protection laws.

Data Controller Information

The data controller responsible for your personal data is:

Data Collection

We collect personal data that you provide directly to us and information that is automatically collected when you visit our website. The data we collect includes:

• Contact Information: Name, email address, phone number, company name when you contact us through our forms or email
• Communication Data: Messages, enquiries, and correspondence you send to us
• Technical Data: IP address, browser type, device information, operating system, and website usage patterns
• Cookies and Tracking Data: Information collected through cookies and similar technologies as detailed in our Cookie Policy

Legal Basis for Processing

We process your personal data based on the following legal grounds under GDPR:

• Consent (Article 6(1)(a)): For marketing communications and optional cookies
• Legitimate Interests (Article 6(1)(f)): For website analytics, security, and business communications
• Contract Performance (Article 6(1)(b)): To provide services you have requested
• Legal Obligation (Article 6(1)(c)): To comply with applicable laws and regulations

How We Use Your Information

We use the personal data we collect for the following purposes. This explains how we use your information to provide our services and improve your experience:

• Responding to your enquiries and providing customer support
• Delivering our real estate finance structuring services
• Sending service-related communications and updates
• Improving our website functionality and user experience
• Analysing website usage patterns and performance
• Ensuring website security and preventing fraud
• Complying with legal and regulatory requirements
• Marketing our services (with your consent)

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner. For detailed information about the cookies we use, please see our Cookie Policy.

Data Sharing and Third Parties

We do not sell your personal data. We may share your information with trusted third parties in the following circumstances:

• Service Providers: Google Analytics, Google Ads, and other technology providers who help us operate our website
• Legal Requirements: When required by law, regulation, or court order
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Professional Advisors: Lawyers, accountants, and other professional service providers

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. Contact enquiries are typically retained for 3 years unless we have an ongoing business relationship. Website analytics data is retained according to our analytics provider's retention policies, typically 26 months. We will delete or anonymise your personal data when it is no longer needed, unless we are required to retain it for legal or regulatory purposes.

International Data Transfers

Some of our service providers may be located outside the European Economic Area (EEA). When we transfer your data outside the EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions by the European Commission.

Your Rights

Under GDPR, you have the following rights regarding your personal data:

• Right of Access: Request a copy of your personal data
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a structured format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent for consent-based processing

To exercise these rights, please contact us at privacy@xyntravo.pro. You also have the right to lodge a complaint with a supervisory authority if you believe we have not handled your data appropriately.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children under 16. If we become aware that we have collected personal data from a child under 16, we will take steps to delete such information.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

Contact Information

If you have any questions about this privacy policy or our data practices, please contact us: